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Upgrade Questionnaire for Microsoft Dynamics® CRM 4.0

Please fill out the below Questionnaire so that we may facilitate your 4.0 Upgrade

 

Name

 

Title

 

Company

 

Address

 

E-mail

 

Phone

 

Fax

 

Who is your Primary Network/Infrastructure contact?

 

What is your time frame for upgrading to Microsoft Dynamics CRM 4.0?  

 

Current Microsoft Dynamics CRM Version you are currently using?    V1.2  V3.0

 

How many licenses do you own?

 

Is CRM integrated to any other products?    Yes    No

 

If yes, please name product that CRM integrates to:

 

What is the size of your Microsoft Dynamics CRM database?

 

What version of Office do you currently own?

 

How many Outlook Clients?

 

What version of Exchange are you on?

 

What version of SQL are you on?

 

What SQL Service Pack?
Is SQL Reporting Services currently installed?    Yes    No

 

If you own Scribe, what Version?  

 

If yes, please describe whether it is one-way or two-way, and what information is being transferred (e.g., orders, invoices, etc)?  
Do you own c360º?    Yes    No

 

If you own c360º, what modules?  
What additional Third/ISV's Party Products are you using?  
Do you have any unsupported customizations?    Yes    No

 

Do you have any unsupported customizations?  Please describe your Unsupported Customizations  

 

Please check only which requirements are not yet in place, and the timeline for installation if to be done internally.

 

Service Pack / Server Checklist: Windows Server 2003 SP2, Windows SBS 2003R2

 SQL 2005 SP2

  MS XP Pro min SP1 +, MS XP Pro Tablet SP1 +, MS Win 2K Pro SP4

  IE 6 with sp1 or 7

  MSDE 2000 SP3

  Latest MS Exchange Service Pack (failure to install this will cause the CRM install to stop)

  SMTP Installed

 

If you checked any of the Service Pack / Server Checklist please list timeframe of installation  
Service Checklist: MSMQ

SQL Reporting Services with sp2

  Indexing Service

 

If you checked any of the Service Checklist please list timeframe of installation  
Active Directory Checklist: Native Mode

  New User for Exchange Router. CRM 4.0 needs a dedicated User for sending email from CRM

 

If you checked any of the Active Directory Checklist please list timeframe of installation  
Any Questions or Comments  

 

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Last modified: December 01, 2008