Overview
Each client will be assigned a lead MCSE that is responsible for the overall success of the project.  Other members of the technical services team will be used as needed.  Services covered by the networking group include: 

Needs Analysis
This involves meeting(s) with a client or potential client and understanding the company’s current technology, their needs, and future direction.  The result is a document that outlines the needs of the company, which will be the basis for the design. 

Design
 The network design phase will involve determining the solutions for the company’s needs.  This includes hardware recommendations, network topology, and software solutions.  The completed design document outlines a solution to the company’s technology needs.  The design document will be used in creating a quote for hardware and software, and estimates for services. 

Typical items covered include: 

System Migration 
Topology 
Server Needs 
Email Systems 
Client Systems Internet Connectivity 
Internet/Intranet Development 
Security Disaster Recovery 

An estimate is provided as an addendum to the design document.  It outlines the specific ways that we can assist in filling the needs of the client.  Our intention is to offer a complete solution.  In order to do this we may work with client’s existing partners or include other key partners when needed. Some partnerships include, Dell and Compaq for hardware, and Ameritech for leased lines. 

Implementation
 Upon approval of the Design and Implementation Plan, we begin the implementation.  Our Network Engineer, along with the client’s designated project manager, work together to coordinate the successful completion of the project.  The implementation can vary widely depending on our client’s needs.  Our level of involvement can range from coordinating the entire project to only offering technical advice when needed. 

Key Services We Provide 
Network installation and design 
Traffic analysis and troubleshooting on existing networks 
Consultation for WAN and Internet solutions 
Consultation for Hardware solutions 
Terminal Server and Metaframe 
Remote access service 
Network documentation 
Security reviews 
Workstation installation and configuration 
Migration of Novell to Windows 2000 
Training 
Disaster and recovery planning and testing 
Hardware upgrades and troubleshooting 
Technical support 


Support Services
 Support is available as needed for our clients.  We make every effort to assist our clients in the most efficient manner as possible.  Special scheduled support outside our normal working hours and guaranteed response time support is available for an additional fee.